FREQUENTLY
ASKED QUESTIONS

Booking Confirmation

Payment

• Unless otherwise agreed in writing:
• 70% of the total booking value is payable before the booking.
• The booking deposit forms part of this 70%.
• The remaining 30% must be paid in full and cleared before Noman Crew Basecamp departs its depot for the booking.
• Noman Crew Basecamp will not mobilise or depart until the full booking amount has been received.

Cancellation by the Client

A confirmed booking reserves the Basecamp exclusively for the client. Cancellation may therefore result in lost booking opportunities and costs incurred for preparation, staffing, transport, mobilisation and other services.

Cancellation charges will be calculated with reference to the following schedule:

• All amounts already paid will be credited against the applicable cancellation charge.
• If the amount already paid exceeds the applicable cancellation charge, the difference will be refunded.
• If the amount already paid is less than the applicable cancellation charge, the outstanding balance may be payable.

Re-booking

• Where reasonably practical, Noman Crew Basecamp may attempt to re-book cancelled dates.
• Where a cancelled period is successfully re-booked, Noman may take the replacement booking and reasonable costs avoided into account when determining the final amount retained or payable, where required by applicable law.

Postponement

• Requests to postpone a booking are subject to availability and written approval by Noman Crew Basecamp.
• Additional costs resulting from a postponement may apply.

Legal Compliance

• This policy is intended to comply with the Consumer Protection Act 68 of 2008 and other applicable South African law.
• Cancellation charges will be applied reasonably and with regard to the circumstances of the cancellation, including the notice period, costs incurred, the nature of the booking and the reasonable opportunity to secure an alternative booking.
• Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded under South African law.

For full terms and conditions, please refer to the applicable Noman Crew Basecamp Rental Agreement.